Amy McCracken

Operations & Project Manager

ABOUT ME

I am a results-oriented, high-performing operations professional with a distinguished track record for driving successful projects and improving business outcomes.

 

My highly developed communication, strategy and problem-solving skills have led to several promotions and helped my employer achieve exceptional results.

 

I am an all-rounder, possess excellent business and technical acumen, with the goal to continue to apply and develop my expertise.

Clients

I have proudly worked with

Skills & Expertise

STRATEGIC PLANNING

Effectively balance competing priorities of multifaceted, concurrent projects by utilising analytical, organisational, and strategic-planning abilities.

PRODUCTION MANAGEMENT

Developing FMCG through to bespoke digital products, while ensuring quality control within fast-paced creative studio and agency environments.

COMMUNICATIONS

Management of all communication channels and forums within projects. Including internal and external meetings, workshops, emails and documentation.

PROJECT MANAGEMENT

Management of complex, technical projects utilizing agile and waterfall methodologies. Producing schedules and reports, managing scope, risk, budgets, invoicing and participant accountability.

BUSINESS OPERATIONS

Hands-on involvement in business operational matters. Including new business, accounting, infrastructure, systems, administration and HR.

PROCESS IMPROVEMENT

Implement new systems, streamline business processes and simplify documentation for increased efficiency.

TEAM LEADERSHIP

Daily management of a diverse team of in-house and offshore professionals, with natural leadership qualities to instill vision, achieve company goals, and enhance company culture.

STAKEHOLDER MANAGEMENT

Ability to foster a healthy collaboration with all levels of the business, from C-level managers, high-profile clients, service providers, contractors and vendors.

FINANCIAL OVERSIGHT

P&L reporting and performance analysis against set budgets and targets. Successfully applying insights to create and implement short and long-term plans to meet objectives.

Tech Skills

MICROSOFT OFFICE SUITE

Excel, Word, Outlook, PowerPoint

PROJECT MANAGEMENT SOFTWARE

Basecamp, MavenLink, Trello, Primavera, Sciforma

ACCOUNTING SOFTWARE

Xero, MYOB

DESIGN SOFTWARE

Adobe Photoshop CS, Canva

OPERATING SYSTEMS

PC, Mac

CLOUD BASED COMPUTING

Google Docs, Sheets

MARKETING TOOLS

Mailchimp, Buffer, Hootsuite, Google Analytics

WEBSITE DEVELOPMENT

WordPress, Wix

Work Experience

PROJECT & OPERATIONS MANAGER

BSI Learning (formerly Salmat Learning)

PROJECT MANAGER

Madman Entertainment

SENIOR BRAND MANAGER & 2IC

Shock Entertainment, Regency Media

Testimonials

  • I worked alongside and was managed by Amy and found her to be an inspiring team player who led by example. A natural diplomat, Amy was someone to look up to by being calm in a crisis, an exceptional communicator and presenter, detail oriented and creative. I feel sure that any company will succeed with an asset like Amy among their ranks.

    Melanie McClure Sales Executive
  • Amy is an organised, inspiring and thoughtful manager. Amy ensured timely delivery of extremely tight projects whilst always considering the needs and workloads of all staff involved. Amy has excellent people management in addition to project management skills.

    Hope Terdich Project Communications Coordinator
  • I had the privilege to work with Amy across many learning, design and digital projects. Amy is a one of a kind Project Manager with a plethora of skills that are hard to find these days. She is great character, knows her mettle and is a key player in anything she sets her mind to. I would highly recommend Amy to any potential employer or collaborator.

    Nikola Kovacevic Production Manager
  • Amy is a justifiably well-regarded brand manager with a track record of delivering impressive sales results for properties and brands in the home entertainment space. Additionally, a key strength is Amy's influence on a positive workplace culture manifested by her generosity of spirit and calm energy.

    Andrew Fuller Commercial Lawyer
  • Amy is incredibly easy to work with, is an excellent communicator and is wonderfully creative. Amy worked within a cross-functional team to ensure the best product was put forward to retail, assisting the Sales Team and the company as a whole to reach units and sales targets. I would not hesitate is recommending Amy for a role and would consider it a pleasure to work with her again.

    Mandie Rodgers Business Manager

Printable Resume

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