E x p e r i e n c e

Overview

My past three roles have been leading daily operations within innovative Learning & Development agencies (my happy place!).

 

Providing scoping and operational input towards RFP and contract documentation. I drive the scheduling, resourcing and end-to-end delivery of variable-sized bespoke projects with a UX focus for external clients.

 

I manage the financials including P&L reporting and invoicing. I curate and manage workload for cross-functional project teams, including on/offshore developers, and liaise with all levels of the business, such as the C-suite, clients, service providers, contractors, and vendors. 

Clients

I have proudly worked with a range of clients across the financial, pharmaceutical, mining, government, retail and entertainment industries.

Work Experience

Project Manager

Deloitte

COMPANY

Deloitte (formerly The ID Crowd)

DURATION

3 years

LOCATION

Melbourne, Remote

Leading all aspects of each engagement across strict timelines, from contract negotiations to planning, scheduling, forecasting, execution and performance monitoring.

 

I provide accurate status reports to clients and key senior stakeholders, including cost, schedule, quality and risks. All in conjunction with driving high-performing teams through challenging and meaningful opportunities.

Panel member discussing ‘How good dialogue supports great learning design’ at the HR Leadership Network (APAC) Learning & Development Leadership Summit 2022.

Training in Deloitte’s Building Brilliant Leaders program which was awarded Best Leadership Development Program by Australian Institute of Training and Development (AITD) in 2023.

Demonstrated resourceful adaptability and team leadership during Deloitte’s acquisition of The ID Crowd.

Enhanced operations during team growth by implementing processes and structure for weekly sprint management of squads.

Implemented team rituals which resulted in a stronger culture and well-being amongst a fully remote team during the pandemic.

Project & Operations Manager

Inspire Group

COMPANY

Inspire Group

DURATION

2 years

LOCATION

Melbourne, Remote

Delivery of innovative and custom L&D products and services with the right blend of design, content and technology that meet customer expectations and specifications.

 

I collaborated with internal stakeholders, clients, service providers and vendors to consult on project planning, technical solutions, compliance and security requirements, issue resolution and implementation assessments.

Ensured consistent and competitive pricing by developing advanced estimation and ROI spreadsheets.

Curated delivery approach, resource allocation and oversaw multiple projects concurrently to ensure timely delivery within margin and revenue expectations.

Account management and regular client communication to report on project status, ensuring they have a seamless journey throughout the full project lifecycle.

Project & Operations Manager

COMPANY

BSI Learning (formerly Salmat Learning)

DURATION

2 years 8 months

LOCATION

Melbourne

Transitioning my expertise from FMCG to L&D, I managed project teams and third-parties to deliver end-to-end project management of blended learning solutions from inception to BAU, including process mapping and project reporting.

Procurement and execution of a major project management systems upgrade onto a new platform to improve reporting, budgeting and planning processes.

Implemented new procedures and policies to improve company effectiveness, transparency and reduce areas of risk and inefficiency.

Managed corporate operations during departmental transition from ASX listed Salmat Ltd to private ownership during BSI acquisition. Including hands-on management of support services (accounts, HR), infrastructure during relocation and business administration without any disruption to services.

Played an integral role in improving employee retention by addressing company culture and staff satisfaction. These efforts resulted in a more focused and cohesive team which increased business performance.

Project Manager

COMPANY

Madman Entertainment

DURATION

1-year Maternity Contract

LOCATION

Melbourne

I was responsible for planning, executing and evaluating projects in a leading creative studio in the media industry.

 

I managed new product development of fast moving consumer goods (FMCG’s). This included product set up, lifecycle and availability in CMS and marketing for all brands and their product ranges. I led project teams of up to ten people, nurtured client-vendor relations and ensured quality control throughout the project lifecycle.

Produced 65 products in 12 months by managing multiple projects simultaneously and consistently keeping to schedule and budget – averaging 10% under budget.

Enhanced operations and increased output of projects by 18% by improving templates and introducing improved systems for managing projects.

Conducted regular team meetings to discuss projects, on-going issues, client concerns, and to motivate and energise staff.

Clearly communicated employee duties, and successfully managed stakeholder expectations.

SENIOR BRAND MANAGER & 2IC

COMPANY

Shock Entertainment, Regency Media

DURATION

1 year 7 months

LOCATION

Melbourne

I began my tenure at Shock Entertainment as an assistant and was recognised for my growth and capability through promotions to production and brand management roles.

 

I was responsible for large FMCG product portfolios. Duties included setting brand guidelines, negotiating licensing contracts, creative direction, curating and launching campaigns, production management and logistics, project management, team, client and vendor management, financial oversight and business administration.

Successfully managed the distribution and marketing of home entertainment products for the Kardashians portfolio from its infancy up to a $10M+ brand.

Curated and executed targeted SEM and SMM campaigns for improved online retail sales conversions.

Contributed consistently to increasing profit margins, along with improving productivity, through process control and implementation.

Implemented and executed branding initiatives for both premium and niche media products - including 'Jamie Oliver’s 30 Minute Meals'.

Developed completely new company brand guideline documentation, and led creative direction for TVC’s and photoshoots.

Created innovative packaging, merchandising and cross promotions with key partners such as Tefal and Penguin Books.

Facilitated open and ongoing communications amongst the team for improved personal and business performance.

Demonstrated resourceful adaptability during multiple company restructures from Regency Media’s acquisition of Shock Entertainment.

Education

University of Auckland, New Zealand

 

BACHELOR OF FINE ARTS

Parts two of four completed

Mahurangi College, New Zealand

 

UNIVERSITY ENTRANCE

Official secondary school qualification

Printable Resume

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