Abilities

A b i l i t i e s

Overview

I am an operations professional with over 10 years experience driving bespoke, technical projects within the L&D and FMCG industries.

I have a successful track record deploying new systems, improving processes and balancing competing priorities within fast-paced agency and creative studio environments.

I have excellent client management capabilities and am a natural team leader with exemplary people management skills that bring the best out of people.

My positive attitude, pride in my work and ability to utilise my versatile skills set and think outside of the box to find a solution ensure that all tasks, no matter how challenging, have the right outcome for the business, my colleagues and our customers.

Skills & Expertise

STRATEGIC PLANNING

Effectively balance competing priorities of multifaceted, concurrent projects by utilising analytical, organisational, and strategic-planning abilities.

COMMUNICATIONS

Management of all communication channels and forums within projects. Including internal and external meetings, workshops, emails and documentation.

PRODUCTION MANAGEMENT

Development of FMCG and bespoke digital products, while ensuring quality control within fast-paced creative studio and agency environments

PROJECT MANAGEMENT

Management of complex projects utilizing agile and waterfall methodologies. Producing schedules and reports, monitoring scope, risk, budget, invoicing and participant accountability.

BUSINESS OPERATIONS

Hands-on involvement in business operational matters. Including new business, accounting, infrastructure, systems, administration and HR.

PROCESS IMPROVEMENT

Implement new systems, streamline business processes and simplify documentation for increased efficiency.

STAKEHOLDER MANAGEMENT

Ability to foster a healthy collaboration with all levels of the business, from C-level managers, high-profile clients, service providers, contractors and vendors.

TEAM LEADERSHIP

Daily management of a diverse team of in-house and offshore professionals, with natural leadership qualities to instill vision, achieve company goals, and enhance company culture.

FINANCIAL OVERSIGHT

P&L reporting and performance analysis against set budgets and targets. Successfully applying insights to create and implement short and long-term plans to meet objectives.

Tech Skills

MICROSOFT OFFICE SUITE

Excel, Word, Outlook, PowerPoint

DESIGN SOFTWARE

Adobe Photoshop CS, Canva

WEBSITE DEVELOPMENT

WordPress, Wix

PROJECT MANAGMENT TOOLS

Smartsheet, Clarizen, Basecamp, MavenLink, Trello, Primavera, Sciforma

ACCOUNTING SOFTWARE

Xero, MYOB

SOCIAL MEDIA MANAGEMENT

Planoly, Later, Buffer, Hootsuite

OPERATING SYSTEMS

PC, Mac

COLLABORATION TOOLS

Google Suite, Dropbox, Slack, Microsoft Teams, Miro

MARKETING & ANALYTICS

Mailchimp, Google Analytics

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