Amy McCracken

Interactive Resume

ABOUT ME

I am a results-oriented, high-performing operations professional with a distinguished track record for driving successful projects and improving business outcomes.

 

My highly developed communication, strategy and problem-solving skills have led to several promotions and helped my employer achieve exceptional results.

 

I am an all-rounder, possess excellent business and technical acumen, with the goal to continue to apply and develop my expertise.

Clients

I have proudly worked with leading businesses within each industry including:

Skills & Expertise

STRATEGIC PLANNING

Effectively balance competing priorities of multifaceted, concurrent projects by utilising analytical, organisational, and strategic-planning abilities.

PRODUCTION MANAGEMENT

Developing FMCG through to bespoke digital products, while ensuring quality control within fast-paced creative studio and agency environments.

COMMUNICATIONS

Excellent interpersonal skills with the ability to collaborate and negotiate with teams and individuals at all levels.

PROJECT MANAGEMENT

Management of complex, technical projects utilizing agile and waterfall methodologies. Producing schedules and reports, managing scope, risk, budgets, invoicing and participant accountability.

BUSINESS OPERATIONS

Hands-on involvement in business operational matters. Including new business, accounting, infrastructure, systems, administration and HR.

PROCESS IMPROVEMENT

Implement new systems, streamline business processes and simplify documentation for increased efficiency.

TEAM LEADERSHIP

Daily management of high-performing in-house and offshore professionals, with natural leadership qualities to instill vision, and accountability, achieve company goals, and enhance company culture.

STAKEHOLDER MANAGEMENT

Ability to foster a healthy collaboration with all levels of the business, from C-level managers, high-profile clients, service providers, contractors and vendors.

FINANCIAL OVERSIGHT

P&L reporting and performance analysis against set budgets and targets. Successfully applying insights to create and implement short and long-term plans to meet objectives.

Tech Skills

MICROSOFT OFFICE SUITE

Excel, Word, Outlook, PowerPoint

PROJECT MANAGEMENT SOFTWARE

Clarizen, Basecamp, MavenLink, Trello, Streamtime, Primavera, Sciforma

ACCOUNTING SOFTWARE

Xero, MYOB

DESIGN SOFTWARE

Adobe Photoshop CS, Canva

OPERATING SYSTEMS

PC, Mac

COLLABORATION TOOLS

Google Suite, Dropbox, Slack, Microsoft Teams

MARKETING & SOCIAL MEDIA MANAGEMENT

Mailchimp, Planoly, Later, Buffer, Hootsuite, Google Analytics

WEBSITE DEVELOPMENT

WordPress, Wix

Work Experience

Deloitte

PROJECT MANAGER

Deloitte Learning Studio (formerly The ID Crowd)

Inspire Group

PROJECT MANAGER

Inspire Group

PROJECT & OPERATIONS MANAGER

BSI Learning (formerly Salmat Learning)

Testimonials

Printable Resume

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